CUSTOMER CARE

We are dedicated to making sure your move goes as smoothly as possible. To this end, we have in place a support system designed to assist you.

CUSTOMER SUPPORT POLICY

By the time keys are ready to be handed over to you, your property has been subjected to stringent tests and checks to assure it meets the required warranty provider, building control & show home presentation standard. Should you discover anything that you are unhappy or unsure about, please contact our team, who will be happy to assist you.

RESPONSE TIMES

Your Customer Care Co coordinator will aim to respond to any non-urgent items within 3-5 working days. If your enquiry is of an urgent nature i.e. a leak, we will respond as soon as we can. The P J Livesey Group are responsible to attend to any defects within your property for the first two years of ownership; thereafter please contact your warranty provider who will be happy to assist.

 

OPENING HOURS – Monday to Friday 10am – 5pm

E-MAIL OUR TEAM – e-mail customercare@pjlivesey.co.uk (or click the contact button above)

PHONE OUR TEAM – call 0161 877 1862

IN CASE OF EMERGENCY – call 0161 393 2023 (during out of hours)