We hope you are enjoying your new PJ Livesey home and want to make sure your move goes as smoothly as possible so we have in place a support system designed to assist you.
The relevant handover manual titled ‘Your new home’ for the property you have purchased will be in the handover pack supplied on the day of completion of purchase however, if you need a new copy please feel free to view or download it here.
YOUR WARRANTY PROVIDER
New home construction in the UK is governed by some of the highest levels of building regulations and consumer protection.
Your solicitor will have given you a copy of the warranty pack when you have exchanged contracts on your new home. Inside this you’ll find your copy of the warranty information which we strongly recommend you take the time to read. The warranty is valid for 10 years, usually from the date of legal completion.
TWO MAIN PARTS:
For 2 years, the PJ Livesey Group covers any physical damage or defect to your home caused by faulty workmanship or materials. Please follow our customer Care complaints procedure obtained at the top of this page to report these issues.
During years 3 to 10, the warranty provider ( for example the LABC, NHBC or Premiere Guarantee) insures you against putting right any physical damage to your home caused by a structural defect.
For the contact details of the warranty provider relevant to your home please refer to your warranty pack provided by your solicitor, further information can also be obtained at the bottom of this page.
WHAT IS THE CONSUMER CODE?
In 2010 we welcomed the launch of the Consumer Code for Home Builders: a scheme that ensures new home buyers are better informed than ever before on vital aspects of their property such as service levels and build time scales and was developed by a leading group of house builders, construction industry bodies and the Government.