New home construction in the UK is governed by some of the highest levels of building regulations and consumer protection.
In 2010 we welcomed the launch of the Consumer Code for Home Builders: a scheme that ensures new home buyers are better
informed than ever before on vital aspects of their property such as service levels and build time scales.



The Consumer Code came into effect on April 1, 2010, and was developed by a leading group of
house builders, construction industry bodies and the Government.

The scheme ensures new house buyers:

Know what service levels to expect from their home builder

Know the build timescales and other important property and location information

Know the build timescales and other important property and location information


Your solicitor will have given you a copy of the warranty pack when you have exchanged contracts on your new home.
Inside this you’ll find your copy of the warranty information which we strongly recommend you take the time to read.
The warranty is valid for 10 years, usually from the date of legal completion.


The warranty has two main parts:

For 2 years, the PJ Livesey Group covers any physical damage or defect to your home caused by faulty
workmanship or materials. Please follow our customer services procedure to report these issues.

During years 3 to 10, the warranty provider ( for example the LABC, NHBC or Premiere Guarantee) insures
you against putting right any physical damage to your home caused by a structural defect.

For the contact details of the warranty provider relevant to your home please refer to your warranty pack provided
by your solicitor, further information cam also be obtained via our ‘Useful information’ section