ST.JAMES PARK, SOUTHSEA | CUSTOMER CARE

By the time keys are ready to be handed over to you, your property has been subjected to stringent tests and checks to assure it meets the required warranty provider, building control & show home presentation standard.

Should you discover anything that you are unhappy or unsure about, please contact our team, who will be happy to assist you.

New home construction in the UK is governed by some of the highest levels of building regulations and consumer protection.

Your solicitor will have given you a copy of the warranty pack when you have exchanged contracts on your new home. Inside this you’ll find your copy of the warranty information which we strongly recommend you take the time to read. The warranty is valid for 10 years, usually from the date of legal completion.

For 2 years, the PJ Livesey Group covers any physical damage or defect to your home caused by faulty workmanship or materials.

The Consumer Code for Home Builders (the Code) is an industry-led scheme which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.