CUSTOMER CARE

Dedicated to making sure your move goes smoothly

CUSTOMER CARE

Dedicated to making your move go smoothly
 

CUSTOMER SUPPORT

Our policy

By the time keys are ready to be handed over to you, your property has been subjected to stringent tests and checks to assure it meets the required warranty provider, building control & show home presentation standard.

Should you discover anything that you are unhappy or unsure about, please contact our team, who will be happy to assist you.

YOUR WARRANTY PROVIDER

Things you should know

New home construction in the UK is governed by some of the highest levels of building regulations and consumer protection.

Your solicitor will have given you a copy of the warranty pack when you have exchanged contracts on your new home. Inside this you’ll find your copy of the warranty information which we strongly recommend you take the time to read. The warranty is valid for 10 years, usually from the date of legal completion.

For 2 years, the PJ Livesey Group covers any physical damage or defect to your home caused by faulty workmanship or materials.

Please follow our customer Care complaints procedure obtained at the top of this page to report these issues. During years 3 to 10, the warranty provider ( for example the LABC, NHBC or Premiere Guarantee) insures you against putting right any physical damage to your home caused by a structural defect.

For the contact details of the warranty provider relevant to your home please refer to your warranty pack provided by your solicitor, further information can also be obtained at the bottom of this page.

CONSUMER CODE

What is it?

The Consumer Code for Home Builders (the Code) is an industry-led scheme which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.

CONTACT US

Customer care is open Monday-Friday 10am-5pm

DATA PROTECTION CONSENT - PLEASE READ

Our Customer Care team need your consent to reply to your query to the best of their ability. We will treat your personal details with the utmost care. Please tick the box to confirm you give your consent for PJ Livesey Holdings contacting you by these means : Telephone, Email, Post

 


STATUS
TenantOwnerEstate AgentManagement companyContractor

DATA PROTECTION CONSENT - PLEASE READ

Our Customer Care team need your consent to reply to your query to the best of their ability. We will treat your personal details with the utmost care. Please tick the box to confirm you give your consent for PJ Livesey Holdings contacting you by these means : Telephone, Email, Post

You will receive an email confirming your preferences & how to update this information or unsubscribe.

 

YOUR NAME (REQUIRED)

YOUR E-MAIL (REQUIRED)

DAYTIME PHONE NUMBER (REQUIRED)

EVENING PHONE NUMBER (REQUIRED)

YOUR ADDRESS (REQUIRED)

YOUR POSTCODE (REQUIRED)

SUBJECT

MESSAGE

THE NAME OF YOUR DEVELOPMENT (REQUIRED)

STATUS
TenantOwnerEstate AgentManagement companyContractor