CUSTOMER CARE
Dedicated to making sure your move goes smoothly
CUSTOMER CARE
DEDICATED TO MAKING YOUR MOVE GO SMOOTHLY
CUSTOMER SUPPORT
Our policy
By the time keys are ready to be handed over to you, your property has been subjected to stringent tests and checks to assure it meets the required warranty provider, building control & show home presentation standard.
Should you discover anything that you are unhappy or unsure about, please contact our team, who will be happy to assist you.
YOUR WARRANTY PROVIDER
Things you should know
Your solicitor will have given you a copy of the warranty pack when you have exchanged contracts on your new home. Inside this you’ll find your copy of the warranty information which we strongly recommend you take the time to read. The warranty is valid for 10 years, usually from the date of legal completion.
For 2 years, the PJ Livesey Group covers any physical damage or defect to your home caused by faulty workmanship or materials.
For the contact details of the warranty provider relevant to your home please refer to your warranty pack provided by your solicitor, further information can also be obtained at the bottom of this page.
CONSUMER CODE
What is it?
The Consumer Code for Home Builders (the Code) is an industry-led scheme which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.
CONTACT US
Customer care is open Monday-Friday 10am-5pm
